Is this Zona Hotelera hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Zona Hotelera hotel have a swimming pool?

Yes, this Zona Hotelera hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zona Hotelera hotel?

Best-rates for the Zona Hotelera hotel starts from $626 per night with includes Bar, Breakfast, Internet, View, Balcony/Terrace, Spa, Entertainment, Eco Friendly, Child Friendly, Laundry, Pool, Ocean View, Business Services, Bedding/Linens, Guest Services, Air Conditioner, Parking, Designated Smoking Area, Wellness Facilities, Restaurant with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zona Hotelera hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zona Hotelera hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zona Hotelera hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zona Hotelera hotel?

Based on the information reported by the owner or manager, the Zona Hotelera hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zona Hotelera hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Papaya Playa Project, Tulum, a Member of Design Hotels | Hotel in Tulum

Name: Papaya Playa Project, Tulum, a Member of Design Hotels
Address: Zona Hotelera, Tulum, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $626 per night
Rating: 8

| 8.0 (375 Reviews) | 1 Bathroom

Zona Hotelera Hotel | Papaya Playa Project, Tulum, a Member of Design Hotels

Hotel in Zona Hotelera, Tulum

Family-friendly hotel on the beach, with 2 outdoor pools
Spend the day catching some rays at Papaya Playa Project, Tulum, a Member of Design Hotels's private white sand beach, relaxing by one of the hotel's 2 outdoor swimming pools, or pampering yourself at the full-service spa.
Papaya Playa Project, Tulum, a Member of Design Hotels offers 87 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is provided daily.
2 outdoor swimming pools are on site along with a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Ocean View

Balcony/Terrace

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Eco Friendly

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Shower

Hair dryer

Private bathroom

Towels

Eco-friendly toiletries

Rainfall showerhead

Bedroom

Air conditioning

Ceiling fan

Bed sheets

Safe

Individually furnished

Eco-friendly cleaning products used

Recycling

Individually decorated

Composting

Breakfast

1 restaurant and 1 coffee shop/cafe

Room service available

1 beach bar and 1 bar

Free local cuisine breakfast available daily 7:00 AM–noon

Parking

Airport shuttle on request

Height restrictions apply for onsite parking

Extended parking on site

24-hour roundtrip airport shuttle (surcharge)

Free secured, uncovered self parking on site

Accessibility

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

1 stairs to reach property

Upper floors accessible by stairs only

Accessible airport shuttle

Activities

Ecotours

Kayaking

Theme parks

Surfing/body boarding

Snorkeling

Windsurfing

Health/beauty spa

Hiking/biking trails

Golf lessons

Golfing

Scooter/moped rentals

Beach volleyball

Full-service spa

Yoga classes

Bicycle rentals

Free beach club

Nightclub

2 outdoor pools

Evening entertainment

Beach yoga

General

Meeting rooms

Banquet hall

French

English

German

Spanish

Italian

Designated smoking areas

Beach towels

Guest Services

Laundry facilities

In-room child care (surcharge)

2 outdoor pools

Dry cleaning service

Porter/bellhop

Tour/ticket assistance

24-hour front desk

Daily housekeeping

Laundry facilities

Luggage storage

Wedding services

Concierge services

Multilingual staff

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Beach umbrellas

Free beach cabanas

Outdoor furniture

Private beachfront location

Terrace

Garden

Pool sun loungers

Spa

Massage - deep-tissue

Couples treatment room(s)

3 treatment rooms

Massage - on the beach

Spa open daily

Massage - Swedish

Facials

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon contactless check-out available express check-out available late check-out subject to availability

Child Policy

Children are welcome. kids stay free! up to 2 children 3 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Airport shuttle fee: usd 180 per vehicle (one-way, maximum occupancy 3) early check-in is available for a fee (subject to availability) late check-out is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges minimum spring break check-in age is 18 years old noise-free guestrooms cannot be guaranteed property registration number 009-007-001572/2025 safety features at this property include a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property uses eco-friendly cleaning products

Reviews

Eyal

Jan 13, 2026 10:22:16 AM

Review Score: 4

Summary: Really bad customer service

See All Reviews

Room Arrangement

Room Info	Facilities
Room, Ocean View (Casita) Room Size: m² 1 King Bed	General Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Room (Casa Palma) Room Size: m² 4 King Beds	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 4
Room (Casa Coco) Room Size: m² 5 King Beds	General Number of living rooms 0, Bed count minimum 5, Number of bedrooms - 0, Bed count maximum 5
Room (Casa Arena) Room Size: m² 4 King Beds	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, Bed count maximum 4
Loft, Private Pool, Ocean View Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Private pool, Number of bathrooms - 1
Room, Private Pool, Ocean View (Casita, Ground Pool) Room Size: m² 1 King Bed	General Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Room, Private Pool (Casita Jungle, Ground Pool) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, Private Pool, Ocean View (Casita, Rooftop Pool) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1
Room, Private Pool (Casita Jungle, Rooftop Pool) Room Size: m² 1 King Bed	General Bed count minimum 1, Bed count maximum 1, Private pool, Number of bathrooms - 1
Room (Casa Palapa) Room Size: m² 5 King Beds	General Bed count minimum 5, Bed count maximum 5, Number of bathrooms - 1
Room (Casa Viento) Room Size: m² 5 King Beds and Double Bed	General Bed count minimum 5, Bed count maximum 5, Number of bathrooms - 1