Puerta del Cielo Hotel Origen | Hotel in Chetumal

| 9.4 (515 Reviews) |  5 Bathrooms  10 Guests
Bacalar Hotel | Puerta del Cielo Hotel Origen

Hotel in Bacalar, Chetumal

Facing the beachfront, Puerta del Cielo Hotel Origen offers 5-star accommodations in Bacalar and features an outdoor swimming pool, garden and private beach area. The property has a bar, as well as a restaurant serving Local cuisine. The property provides a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a safety deposit box, a flat-screen TV, a terrace and a private bathroom with a shower. Puerta del Cielo Hotel Origen has certain units with sea views, and every room comes with a balcony. All guest rooms at the accommodation are equipped with a seating area. Guests at Puerta del Cielo Hotel Origen will be able to enjoy activities in and around Bacalar, like cycling. Chetumal International Airport is 23 miles away.

Puerta del Cielo Hotel Origen is located in Chetumal.

This 14 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: EV Charge Station, Business Services, Sports/Activities, and several others. This is a 5 star rated property and has over 515 reviews with the average score of 9.4 . Coming to Chetumal and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 14 Bedrooms Hotel if you want to learn more about this place in Chetumal. These details are authentic, as they are provided by our partner, booking.com.

This Puerta del Cielo Hotel Origen in Chetumal is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Puerta del Cielo Hotel Origen”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pool
View
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Internet

Facility Overview

Breakfast
  • Wine/Champagne
  • Breakfast in the room
  • Bar
  • Snack bar
  • Restaurant
  • Coffee house on site
Parking
  • Parking
  • Parking on site
  • Free parking
  • Private Parking
  • Electric vehicle charging station
Activities
  • Spa/Wellness packages
  • Windsurfing
  • Beach
  • Diving
  • Private beach area
  • Snorkeling
  • Massage
  • Fishing
  • Canoeing
  • Cycling
  • Beachfront
General
  • Adults only
  • Air conditioning
  • Wifi in all areas
  • Safe
  • Non-smoking rooms
  • Smoke-free property
Guest Services
  • Room service
  • 24-hour front desk
  • Airport shuttle
  • Meeting/Banquet facilities
  • Airport shuttle (additional charge)
  • Daily housekeeping
  • Invoice provided
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Sun deck
  • Outdoor pool
  • Terrace
  • Garden
Security/Safety
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
  • Use of cleaning chemicals that are effective against coronavirus
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Face masks for guests available
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Process in place to check health of guests
  • Hand sanitizer in guest accommodation and common areas
  • Thermometers for guests provided by property
  • Physical distancing rules followed
  • Cashless payment available
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
Spa
  • Beach umbrellas
  • Pool bar
  • Swimming pool
  • Beach chairs/Loungers
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed

Reviews

Value for money:
9.16
Location:
9.19
Staff:
9.82
Facilities:
9.5
Comfort:
9.72
Cleanliness:
9.69
Charlie
Feb 24, 2026 08:00:00 AM
Review Score:   5
USA
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Close to the Ado bus station. Food was very good.
Negative: The restaurant never answered the phone for room service. The room did not have ANY comfortable chairs for sitting or eating. Partial lagoon view also has a terrible view of local homes next door. Bar is hidden in back and not any place you can enjoy the views. Staff was ok but did not always complete requests. I couldn’t get additional bottles of water that I asked for twice.
Summary: Ok hotel but there are much better locations and amenities in the lagoon.
See All Reviews

Room Arrangement

Room Info Facilities
Double Room with Garden View
Room Type: Double
Room Size: 40 m2
1 Queen bed(s) Bed
Double Room with Garden View

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Toilet paper, Bathtub, Private bathroom

General

Ironing facilities, Trash cans, Air conditioning, Key access, Iron, Safe, Mosquito net

Media & Technology

TV, Telephone, Streaming service (like Netflix), Flat-screen TV

Outdoors

Outdoor furniture, Outdoor dining area, Balcony, Terrace

Living Area

Sitting area

View

Garden view, View

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Entire unit located on ground floor

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow

Pool and Spa

Pool towels

Food & Drink

Chocolate/Cookies, Bottle of water

Physical distancing

Single-room AC for guest accommodation
Double Room with Lake View
Room Type: Double
Room Size: 40 m2
1 Queen bed(s) Bed
Double Room with Lake View

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Toilet paper, Bathtub, Private bathroom

General

Ironing facilities, Trash cans, Air conditioning, Key access, Iron, Safe, Mosquito net

Media & Technology

TV, Telephone, Streaming service (like Netflix), Flat-screen TV

Outdoors

Outdoor furniture, Outdoor dining area, Balcony, Terrace

Living Area

Sitting area

View

Pool view, View

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow

Pool and Spa

Pool towels

Food & Drink

Chocolate/Cookies, Bottle of water

Physical distancing

Single-room AC for guest accommodation
Suite with Lake View
Room Type: Suite
Room Size: 60 m2
1 Full bed(s) Bed
Suite with Lake View

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Toilet paper, Bathtub, Private bathroom

General

Ironing facilities, Trash cans, Air conditioning, Key access, Iron, Safe, Mosquito net

Media & Technology

TV, Telephone, Streaming service (like Netflix), Flat-screen TV

Outdoors

Outdoor furniture, Outdoor dining area, Balcony, Terrace

Living Area

Sitting area

View

Lake view, View, Pool view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow

Pool and Spa

Pool towels

Food & Drink

Chocolate/Cookies, Bottle of water

Physical distancing

Single-room AC for guest accommodation
Superior Suite
Room Type: Suite
Room Size: 80 m2
1 Queen bed(s) Bed
1 Sofa bed Bed
Superior Suite

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Toilet paper, Bathtub, Private bathroom

General

Ironing facilities, Trash cans, Air conditioning, Key access, Iron, Safe, Mosquito net

Media & Technology

TV, Telephone, Streaming service (like Netflix), Flat-screen TV

Outdoors

Outdoor furniture, Outdoor dining area, Balcony, Terrace

Living Area

Sitting area

View

Lake view, View, Sea view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Drying rack for clothing, Sofa bed, Clothes rack, Socket near the bed, Hypoallergenic pillow, Non-feather pillow

Pool and Spa

Pool towels

Food & Drink

Chocolate/Cookies, Bottle of water

Physical distancing

Single-room AC for guest accommodation
Superior Suite with Sea View
Room Type: Suite
Room Size: 60 m2
1 Queen bed(s) Bed

Bathroom

Towels, Free toiletries, Bathtub or shower, Toilet, Hairdryer, Conditioner, Shower cap, Walk-in shower, Shampoo, Shower, Bathrobe, Toilet paper, Bathtub, Private bathroom

General

Ironing facilities, Trash cans, Air conditioning, Key access, Iron, Safe, Mosquito net

Media & Technology

TV, Telephone, Streaming service (like Netflix), Flat-screen TV

Outdoors

Outdoor furniture, Outdoor dining area, Balcony, Terrace

Living Area

Sitting area

View

Lake view, View, Sea view

Bedroom

Wardrobe or closet, Linens

Kitchen

Coffee machine

Accessibility

Upper floors accessible by stairs only

Room amenities

Drying rack for clothing, Socket near the bed, Clothes rack, Hypoallergenic pillow, Non-feather pillow

Pool and Spa

Pool towels

Food & Drink

Chocolate/Cookies, Bottle of water

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Bacalar hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Bacalar hotel?

Check-in time for Bacalar hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Bacalar hotel have a swimming pool?

Yes, this Bacalar hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Bacalar hotel?

Best-rates for the Bacalar hotel starts from $594 per night with includes Parking, View, Private Beach, Balcony/Terrace, Wellness Facilities, Restaurant, Air Conditioner, Bar, Guest Services, Entertainment, Breakfast, Ocean View, Oceanfront, Transportation/Shuttle, EV Charge Station, Business Services, Sports/Activities, Internet, Pool, Security/Safety, Spa with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Bacalar hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Bacalar hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Bacalar hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Bacalar hotel?

Based on the information reported by the owner or manager, the Bacalar hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Bacalar hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD594
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