Is this Motto by Hilton Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Motto by Hilton Tulum have a swimming pool?

Yes, this Motto by Hilton Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Motto by Hilton Tulum?

Best-rates for the Motto by Hilton Tulum starts from $96 per night with includes Entertainment, Laundry, Parking, Pool, Sports/Activities, Bedding/Linens, Restaurant, Wheelchair Accessible, Balcony/Terrace, Security/Safety, Guest Services, Kitchen, Wellness Facilities, Bar, Internet, Air Conditioner, Accessibility, Spa, Breakfast, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Motto by Hilton Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Motto by Hilton Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Motto by Hilton Tulum is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Motto by Hilton Tulum?

Based on the information reported by the owner or manager, the Motto by Hilton Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Motto by Hilton Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Motto by Hilton Tulum | Hotel in Tulum

Name: Motto by Hilton Tulum
Address: Zama, Tulum, Quintana Roo, Mexico, MX
Price range: Prices for upcoming dates start at $96 per night
Rating: 8.6

| 8.6 (298 Reviews) | 1 Bathroom

Hotel in Zama, Tulum

Luxury Tulum hotel connected to a shopping center, steps from Hunab Lifestyle Center
Along with 4 restaurants, this smoke-free hotel has 2 outdoor pools and 3 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, 2 coffee shops/cafes, and a snack bar/deli are onsite.
Motto by Hilton Tulum offers 115 air-conditioned accommodations with laptop-compatible safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads.

This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Fee for cooked-to-order breakfast: approximately usd 20 to 30 for adults, and usd 20 to 30 for children pet deposit: usd 300 per stay pet fee: usd 55 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 55 per pet, per day, plus a deposit of usd 300 per stay pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton)

Reviews

Wing Yi Kelly

Jan 2, 2026 04:30:39 PM

Review Score: 4

Summary: The shampoo bottle was almost empty on arrival and wasn’t refilled even after requesting it, requiring two follow-ups. The fridge still contained leftover food from previous guests. The sink had an unpleasant smell.The hot water never got properly hot, even when turned fully up. The room was quite small, and the towels were not crisp or fresh/white-looking. Customer service was particularly disappointing. Reception felt disorganised and not very customer-centric, with emails full of typos and staff asking for details that had already been provided the day before. I was given a Wi-Fi password on a typed note, but it was completely incorrect and different from the actual password. There were no umbrellas available, no partnerships with tour providers, and the location itself wasn’t especially convenient. That said, there were a few positives. The lobby and pool areas are attractive, and the gym is well equipped.

See All Reviews

Check Hotel Availability

Nightly rates from:

USD96

Price Details

You will be redirected to

Hot Deal - It has been viewed 0 times today

Not the right fit? Check out our other properties in Zama

Places to Stay Near Zama, Tulum

Sort by

Luxurious penthouse ideal for families or groups

From US $5,984

New

Hotel

Luxurious penthouse ideal for families or groups

Air Conditioner
Parking
Pool

When do you want to travel?

Motto by Hilton Tulum | Hotel in Tulum

Available rates:

Hotel in Zama, Tulum

Amenities

Policies

Reviews

Reviews

Price Details

Places to Stay Near Zama, Tulum

Popular Vacation Rental Destinations

Recently Booked Hotel

Photos of Motto by Hilton Tulum in Zama

Price Details