Is this Gonzalo Guerrero hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Gonzalo Guerrero hotel?

Check-in time for Gonzalo Guerrero hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Gonzalo Guerrero hotel have a swimming pool?

No, this Gonzalo Guerrero hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Gonzalo Guerrero hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Gonzalo Guerrero hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Gonzalo Guerrero hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Gonzalo Guerrero hotel?

Based on the information reported by the owner or manager, the Gonzalo Guerrero hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Gonzalo Guerrero hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Castillo Del Mar - 5 Th Ave | Hotel in Playa del Carmen

Name: Hotel Castillo Del Mar - 5 Th Ave
Address: Playa del Carmen, Mexico, MX
Price range: Prices for upcoming dates start at $36 per night
Rating: 7.9

| 7.9 (133 Reviews) | 10 Bathrooms 36 Guests

Gonzalo Guerrero Hotel | Hotel Castillo Del Mar - 5 Th Ave

Hotel in Gonzalo Guerrero, Playa del Carmen

Conveniently located in the 5th Avenue district of Playa del Carmen, Hotel Castillo Del Mar - 5 Th Ave is located a 14-minute walk from ADO International Bus Station, 0.9 miles from Playa del Carmen Maritime Terminal and 1.5 miles from Church of Guadalupe. With free WiFi, this 5-star hotel offers a 24-hour front desk and a concierge service. The property is a 6-minute walk from Playa del Carmen Beach, and within 400 yards of the city center. At the hotel, each room comes with a closet. Complete with a private bathroom equipped with a shower and free toiletries, guest rooms at Hotel Castillo Del Mar - 5 Th Ave have a flat-screen TV and air conditioning, and selected rooms are equipped with a terrace. The rooms will provide guests with a fridge. Xel Ha is 30 miles from the accommodation, while Kantenah Bay is 21 miles away. Cozumel International Airport is 22 miles from the property.

Hotel Castillo Del Mar - 5 Th Ave is located in Playa del Carmen.

This 12 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Security/Safety, Guest Services, Breakfast, and several others. This is a 5 star rated property and has over 133 reviews with the average score of 7.9 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 12 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Castillo Del Mar - 5 Th Ave in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Castillo Del Mar - 5 Th Ave”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Designated Smoking Area

Balcony/Terrace

Security/Safety

Guest Services

Breakfast

Child Friendly

Internet

Facility Overview

General

Air conditioning

Hypoallergenic room available

Smoke-free property

Non-smoking rooms

Designated smoking area

Wifi in all areas

Family rooms

Guest Services

Private check-in/out

Express check-in/out

Concierge

Tour desk

24-hour front desk

Daily housekeeping

Invoice provided

Internet

Wifi

Free Wifi

Internet

Outdoors

Outdoor furniture

Terrace

Security/Safety

Security alarm

Smoke alarms

CCTV in common areas

Key access

24-hour security

CCTV outside property

Fire extinguishers

Guest accommodation disinfected between stays

Guest accommodation sealed after cleaning

Use of cleaning chemicals that are effective against coronavirus

Guests have the option to cancel any cleaning services for their accommodation during their stay

Linens, towels, and laundry washed in accordance with local authority guidelines

Property cleaned by professional cleaning companies

Thermometers for guests provided by property

Face masks for guests available

First aid kits available

Access to healthcare professionals

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

Process in place to check health of guests

Mobile app for room service

Cashless payment available

Screens or physical barriers between staff and guests in appropriate areas

Physical distancing rules followed

Breakfast to-go containers

Delivered food covered securely

All plates, cutlery, glasses, and other tableware sanitized

Policies

Check-in

The minimum age for check-in is 18

Cancellation policy

Free cancellation

Pet Policy

Pets are not allowed

Reviews

Value for money:

7.85

Location:

8.33

Staff:

7.93

Facilities:

7.05

Comfort:

7.66

Cleanliness:

7.63

Jose

Aug 5, 2025 07:00:00 AM

Review Score: 7

El Salvador

Reviewer Type: Family With Children

Travel Purpose: leisure

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe King Suite Room Type: Suite Room Size: 24 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub or shower, Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower Media & Technology Flat-screen TV, TV General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Smoke Alarm, Trash cans Kitchen Refrigerator, Dining table Bedroom Linens, Extra long beds (> 6.5 ft), Wardrobe or closet Living Area Dining area, Sofa Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Family Junior Suite Room Type: Family Room Size: 26 m² 1 Twin bed(s) Bed	Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower Media & Technology Flat-screen TV, TV General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Smoke Alarm Outdoors Balcony Kitchen Refrigerator, Electric kettle View City view, View Bedroom Linens, Wardrobe or closet Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
King Suite with Balcony Room Type: Suite Room Size: 28 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Safe, Smoke Alarm, Iron Media & Technology Flat-screen TV, TV Outdoors Terrace, Patio, Balcony Kitchen Kitchenware, Electric kettle, Coffee machine, Dining table, Microwave, Kitchen, Refrigerator View Quiet street view, View, Garden view, Inner courtyard view, City view Living Area Dining area Bedroom Linens, Wardrobe or closet Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Deluxe Double Studio Room Type: Suite Room Size: 24 m² 2 Full bed(s) Bed	Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Safe, Smoke Alarm Media & Technology Flat-screen TV, TV Kitchen Refrigerator, Coffee machine Outdoors Patio Bedroom Linens, Wardrobe or closet View Garden view, Inner courtyard view Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Queen Suite Room Type: Suite Room Size: 26 m² 1 Queen bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower Media & Technology Flat-screen TV, TV General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Smoke Alarm, Iron Kitchen Kitchenware, Electric kettle, Coffee machine, Microwave, Kitchen, Refrigerator Living Area Dining area, Sofa, Desk Outdoors Patio Bedroom Linens, Extra long beds (> 6.5 ft), Wardrobe or closet View Garden view, Inner courtyard view Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Family Suite Room Type: Suite Room Size: 30 m² 2 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower Media & Technology Flat-screen TV, TV General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Smoke Alarm, Iron Outdoors Patio, Balcony Kitchen Kitchenware, Electric kettle, Coffee machine, Microwave, Kitchen, Refrigerator Living Area Desk Bedroom Linens, Extra long beds (> 6.5 ft), Wardrobe or closet View City view, Quiet street view Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Superior Studio Room Type: Suite Room Size: 36 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Safe, Smoke Alarm, Iron Media & Technology Flat-screen TV, TV Kitchen Kitchenware, Toaster, Electric kettle, Coffee machine, Dining table, Microwave, Kitchen, Refrigerator Living Area Dining area, Sofa, Desk Bedroom Linens, Extra long beds (> 6.5 ft), Wardrobe or closet View Garden view, City view, View, Quiet street view Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Superior Studio Room Type: Suite Room Size: 36 m² 1 King bed(s) Bed	Food & Drink Tea/Coffee maker Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Safe, Smoke Alarm, Iron Media & Technology Flat-screen TV, TV Kitchen Kitchenware, Toaster, Electric kettle, Coffee machine, Dining table, Microwave, Kitchen, Refrigerator Living Area Dining area, Sofa, Desk Bedroom Linens, Extra long beds (> 6.5 ft), Wardrobe or closet View Garden view, City view, View, Quiet street view Outdoors Terrace Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Quadruple Room with Balcony Room Type: Quad Room Size: 26 m² 2 Full bed(s) Bed	Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower Media & Technology Flat-screen TV, TV General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Smoke Alarm, Iron Outdoors Terrace, Patio, Balcony Kitchen Refrigerator Bedroom Linens, Extra long beds (> 6.5 ft), Wardrobe or closet View Quiet street view, View, Garden view, Inner courtyard view, City view Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer
Standard Double Room with Two Double Beds Room Type: Twin Room Size: 26 m² 2 Full bed(s) Bed	Bathroom Bathtub, Toilet, Private bathroom, Towels/Sheets (extra fee), Conditioner, Free toiletries, Towels, Toilet paper, Shampoo, Shower Media & Technology Flat-screen TV, TV General Air conditioning, Fire extinguisher, Private entrance, Mosquito net, Tile/Marble floor, Fan, Smoke Alarm, Iron Kitchen Refrigerator Outdoors Terrace, Patio View Garden view, City view, View, Quiet street view Bedroom Linens, Wardrobe or closet Accessibility Upper floors accessible by stairs only Room Amenities Socket near the bed, Hypoallergenic pillow Physical distancing Single-room AC for guest accommodation Cleanliness & disinfection Hand sanitizer

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Hotel Castillo Del Mar - 5 Th Ave | Hotel in Playa del Carmen

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Hotel in Gonzalo Guerrero, Playa del Carmen

Amenities

Facility Overview

Policies

Reviews

Reviews

Room Arrangement

Food & Drink

Bathroom

Media & Technology

General

Kitchen

Bedroom

Living Area

Accessibility

Room Amenities

Physical distancing

Cleanliness & disinfection

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Media & Technology

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Physical distancing

Cleanliness & disinfection

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