Is this Villa Juarez resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Villa Juarez resort have a swimming pool?

Yes, this Villa Juarez resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Villa Juarez resort?

Best-rates for the Villa Juarez resort starts from $1,288 per night with includes Balcony/Terrace, Accessibility, Transportation/Shuttle, Restaurant, Guest Services, Breakfast, Laundry, Designated Smoking Area, Pool, View, Bedding/Linens, Toiletries, Parking, Business Services, Wellness Facilities, Spa, Bar, Entertainment, Internet, Air Conditioner, Ocean View, Sports/Activities, Child Friendly, Hot Tub, Kitchen, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Villa Juarez resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Villa Juarez resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Villa Juarez resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Villa Juarez resort?

Based on the information reported by the owner or manager, the Villa Juarez resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Villa Juarez resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Grand Velas Riviera Maya - All Inclusive | Resort in Playa del Carmen

| 9.6 (951 Reviews) | 1 Bathroom

Villa Juarez Resort | Grand Velas Riviera Maya - All Inclusive

Resort in Villa Juarez, Playa del Carmen

Luxury property on the beach, with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Velas Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 8 restaurants.
Grand Velas Riviera Maya - All Inclusive offers 539 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Transportation/Shuttle

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Private bathroom

Children's robes

Toothbrush and toothpaste

Hair dryer

Bathtub or shower

Shampoo

Bathrobes

Rainfall showerhead

Toilet paper

Soap

Designer toiletries

Towels

Jetted bathtub

Bedroom

Hypo-allergenic bedding

Down comforter

Pillow-top mattress

Free cribs/infant beds

Bed sheets

Pillow menu

Premium bedding

Blackout drapes/curtains

Air conditioning (climate-controlled)

Safe

Phone

Laptop-friendly workspace

Private indoor hot tub

Slippers

Iron/ironing board

Turndown service

Desk chair

Desk

Breakfast

8 restaurants and 1 coffee shop/cafe

24-hour room service

Free daily reception

3 swim-up bars, 2 beach bars, 3 poolside bars and 6 bars/lounges

Free buffet breakfast available daily 7:00 AM–noon

Champagne service

Espresso maker

Free minibar

Free bottled water

Parking

Free beach shuttle

Free self parking on site

Limo/town car service

Free valet parking on site

Area shuttle (surcharge)

Accessibility

Wheelchair-accessible concierge desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Braille signage

Wheelchair-accessible business center

Wheelchair accessible (may have limitations)

Elevator door width (inches): 43

Elevator

Wheelchair-accessible registration desk

Wheelchair-accessible pool

Wheelchair-accessible registration desk height (inches): 47

Wheelchair-accessible fitness center

Wheelchair-accessible spa

Wheelchair-accessible restaurant

Activities

Hiking/biking trails

Parasailing

Sailing

Adjacent to a golf course

Water skiing

Windsurfing

Health/beauty spa

Scuba diving

Ziplining

Skydiving

Cave exploring

Boat tours

Theme parks

Surfing/body boarding

Playground

Beach volleyball

Private picnics

Mini golf

Yoga classes

Fitness classes

Billiards/pool table

Pilates classes

Karaoke

Kayaking

Shopping

Beach yoga

Air hockey

Free bicycle rentals

Foosball table

Arcade/game room

3 outdoor pools

Hiking/biking trails

Ecotours

Children's pool

Concerts/live shows

Fitness center

Full-service spa

Table tennis

Entertainment

65-inch Smart TV

Premium channels

Cable channels

General

Business center

Conference center (94548 square feet of space)

Computer station

Meeting rooms

Front-desk safe

Banquet hall

Ballroom

ATM/banking services

Elevator

Gift shop/newsstand

English

Spanish

Portuguese

Comprehensive food waste policy

Vegan dining options

Games

Designated smoking areas

Beach towels

Couples dining

Local artist showcase

Comprehensive recycling policy

Romance packages available

Vegetarian dining options

Guest Services

Playground

In-room child care (surcharge)

Children's toys

Children's pool

Babysitting (surcharge)

Free supervised childcare

Free children's club

Snack bar/deli

Mini golf

Free cribs/infant beds

Children's games

Laundry facilities

Arcade/game room

3 outdoor pools

Tour/ticket assistance

Porter/bellhop

Wedding services

Concierge services

Hair salon

Free grocery shopping service

Luggage storage

Turndown service

24-hour front desk

Dry cleaning service

Multilingual staff

Daily housekeeping

Laundry facilities

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Outdoors

Pool umbrellas

Picnic area

Beach loungers

Free beach cabanas

Terrace

Beach umbrellas

Garden

Pool sun loungers

Beachfront location

Balcony

Spa

Facials

Massage - on the beach

Massage - Swedish

Aromatherapy

Hot tub

Body wraps

Couples treatment room(s)

42 treatment rooms

Outdoor treatment areas

Detox wraps

Massage - deep-tissue

Reflexology

Massage - hot stone

Massage - Thai

Hydrotherapy

Massage - prenatal

Mud bath

Body treatments

Sauna

Manicures and pedicures

Massage/treatment rooms

Steam room

Ayurvedic treatments

Massage - sports

Spa open daily

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in is available for a fee early check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available late check-out fee: usd 65 late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. free cribs (infant beds)!

Payment Policy

Early check-in is available for a fee (subject to availability) late check-out fee: usd 65 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Conor

Jan 9, 2026 09:49:28 AM

Review Score: 8

Summary: Overall excellent. Very relaxing. Food of a high quality by all inclusive standards. Some knocks being the spa was hilariously expensive, and some of the housekeeping lacked thoroughness. Would return if looking for a relaxing break.

See All Reviews

Room Arrangement

Room Info	Facilities
Grand Class Pool Suite Ocean Front Room Size: 1377 square feet m² 1 King Bed 2 Twin Beds	General Square feet - 1377, Ping - 39, Square meters - 128, Private plunge pool, Bed count minimum 1, Ocean view, Bed count maximum 2
Ambassador Suite Ocean View Room Size: 1270 square feet m² 1 King Bed 2 Queen Beds	General Square meters - 118, Ping - 36, Square feet - 1270, Bed count minimum 1, Ocean view, Bed count maximum 2
Zen Grand Two Bedroom Family Suite Nature View Room Size: 2368 square feet m² 3 King Bed and Queen Beds	General Number of bedrooms - 2, Baby bath, Square feet - 2368, Children's books, Ping - 67, Sofa bed, Bed count maximum 3, Extra bed count 1, Resort view, Square meters - 220, Bed count minimum 3
Ambassador Pool Suite Ocean View Room Size: 1270 square feet m² 1 King Bed	General Square meters - 118, Number of bedrooms - 1, Ping - 36, Private plunge pool, Square feet - 1270, Bed count minimum 1, Ocean view, Bed count maximum 1
Ambassador Two Bedrooms Family Suite Ocean View Room Size: 2540 square feet m² 3 King Bed and Queen Beds	General Ping - 71, Square feet - 2540, Number of bedrooms - 2, Baby bath, Children's books, Square meters - 236, Sofa bed, Bed count maximum 3, Extra bed count 1, Ocean view, Bed count minimum 3
Nature View Suite - Zen Experience Room Size: 1184 square feet m² 1 King Bed 2 Queen Beds	General Number of bedrooms - 1, Ping - 33, Bed count minimum 1, Resort view, Square meters - 110, Square feet - 1184, Bed count maximum 2
Nature View Suite with Pool - Zen Experience Room Size: 1184 square feet m² 1 King Bed 2 Queen Beds	General Pool view, Lagoon view, Number of bedrooms - 1, Ping - 33, Private plunge pool, Bed count minimum 1, Square meters - 110, Square feet - 1184, Bed count maximum 2